Patient Satisfaction Survey

Scheduling & Appointment Process

How easy was it to access the laboratory?

Were the laboratory personnel in the laboratory during the time of your visit?

YesNo

How satisfied were you with the wait time before your test was performed?

How would you rate the professionalism of the laboratory staff?

Were the laboratory staff friendly and helpful?

Yes, very friendlyYes, somehow friendlyNo, not at all

Did the staff explain the procedures and answer your questions adequately?

Yes, completelyYes, partiallyNo, not at all

Did you feel comfortable asking questions about your test?

Yes, completelyYes, partiallyNo, not at all

How satisfied were you with the cleanliness and organization of the laboratory?

Were all your test results delivered within the expected timeframe?

Yes, completelyYes, partiallyNo, not at all

Have you encountered any issues with the accuracy of any of your laboratory test results?

No, not at allYes, on some resultsYes, on all results

How would you rate the overall quality of your laboratory experience?

Was the payment process clear and transparent?

Yes, on all testsYes, on some testsNo, not at all

Did you feel the cost of laboratory services was reasonable?

Yes, on all testsYes, on some testsNo, not at all

How likely are you to recommend our laboratory to others?

Any additional comments or suggestions for improving your experience?

Health Region:

Type of Health Facility Visited: